April 29, 2021 Ivo Relvas Crisis management, Social Media Before the Ban: steering clear of Instagram Shadowban April 29, 2021 Ivo Relvas Crisis management, Social Media When engagement nosedives, concerned community managers will try anything to correct course. But sometimes, less is more. Welcome to the murky world of Instagram Shadowban.
November 5, 2020 Ivo Relvas Crisis management Prepare to Engage: Managing a Social Media Crisis November 5, 2020 Ivo Relvas Crisis management Community managers are expected to take swift action in case of a social media crisis. Here is how outstanding brands are doing that effectively.